Gvj Lamination Service Corporation | Laminated Wood Flooring Company

At Our Company, we take pride in the exceptional quality and durability of our laminate flooring. We understand that investing in flooring is a significant decision, and we are committed to ensuring your satisfaction. Our commitment to quality is backed by our comprehensive compensation policy, designed to provide you with peace of mind. If you encounter any issues with our laminate flooring, we will offer compensation of up to 25,400 PHP, depending on the nature of the problem.

Types of Flooring Issues Covered

To ensure transparency and customer satisfaction, we categorize potential issues into two main types: those arising from our fault and those due to physical damage by the customer. Here’s a detailed overview of the types of issues we cover and our compensation policy:

1. Manufacturer-Related Issues

These issues are directly related to the quality of our product and installation services. We guarantee that our laminate flooring will be free from manufacturing defects and installed with the utmost precision. If you encounter any of the following problems, we will take full responsibility and offer compensation:

• Warping or Buckling: If the flooring warps or buckles due to improper manufacturing or installation.

• Color Fading:Unnatural color fading that is not caused by exposure to direct sunlight or harsh chemicals.

• Surface Defects:Any visible surface defects such as cracks, chips, or irregularities present at the time of installation.

• Incorrect Installation:Any issues arising from incorrect installation practices that lead to the flooring becoming loose or uneven.

Compensation for Manufacturer-Related Issues

For manufacturer-related issues, we offer compensation based on the severity of the problem:

Issue Type	Compensation Offered
Warping/Buckling	Up to 25,400 PHP
Color Fading	Up to 20,000 PHP
Surface Defects	Up to 15,000 PHP
Incorrect Installation	Up to 25,400 PHP

2. Customer-Related Physical Damage

We understand that accidents happen, and sometimes, flooring can be damaged due to physical impact or misuse. While such damages are typically not covered under standard warranties, we still offer partial compensation to help our customers:

• Heavy Impact Damage: Damage caused by dropping heavy objects or furniture onto the flooring.

• Scratches and Gouges:Deep scratches or gouges caused by dragging heavy furniture or sharp objects across the floor.

• Water Damage: Damage resulting from spills or leaks that are not promptly addressed.

• Improper Maintenance:Damage due to the use of harsh cleaning agents or incorrect maintenance practices.

Compensation for Customer-Related Physical Damage

For physical damage caused by the customer, we offer the following compensation rates:

Issue Type	Compensation Offered
Heavy Impact Damage	Up to 10,000 PHP
Scratches and Gouges	Up to 7,500 PHP
Water Damage	Up to 5,000 PHP
Improper Maintenance	Up to 4,000 PHP

How to File a Claim

If you experience any of the issues mentioned above, the process to file a claim is straightforward and hassle-free:

1. Contact Us:Reach out to our customer service team through our website or call us at [Phone Number].

2. Inspection: Our team will schedule an inspection to assess the damage and determine the cause.

3. Evaluation: Based on the inspection, we will evaluate the issue and determine the appropriate compensation.

4. Compensation: Once the evaluation is complete, we will process your compensation promptly.

Conclusion

At Our Company, your satisfaction is our top priority. We stand by the quality of our laminate flooring and are committed to addressing any issues you may encounter. Our compensation policy ensures that you can invest in our flooring with confidence, knowing that we have your back in case of any trouble. Trust us to deliver the best laminate flooring solutions in the Philippines, backed by a commitment to quality and customer satisfaction.

For any questions or to file a claim, please contact us.

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